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Delta 9 Cannabis
February/March 2019

Dear Reader,

We’re really looking forward to March at Delta 9. For starters, we’re opening two new retail stores – one in Osborne Village in Winnipeg, MB and the other in the Brandon Shoppers Mall in Brandon, MB. And, the first day of spring is just around the corner too, although you wouldn’t know it based on the current weather. At least the days are getting longer and it’s not dark at 4:30 PM!

This month’s newsletter features an interview with our Customer Care Manager Daniel Bean along with an easy to make cannabis recipe for chocolate cake in a mug. We think you’ll get a real kick out of our very own Top 10 Stoner Movies list as well.

Take advantage of our Vape Week specials beginning Monday March 4th, where we'll feature a different vaporizer each day at 20% off!

Don’t forget to stop by our Dakota location in St. Vital on March 17th for a cool St. Patrick’s Day giveaway.

The Delta 9 Team

IN THIS ISSUE

Daniel Bean's Passion for Customer Care and Cannabis

Top 10 Stoner Movies

Recipe: Cannabis-Infused Chocolate Mug Cake

Upcoming Events

 
Delta 9 Cannabis Store – VAPE WEEK!
Delta 9 Cannabis Store – Osborne Village location – OPENING MARCH 21, 2019!

A Passion for Customer Care and Cannabis sends Charleswood’s Bean to the Top at Delta 9

Daniel Bean

Daniel Bean is proof that young Manitobans can be successful in this province. It takes passion, a thirst for knowledge, and a willingness to go the extra mile, but it’s a road worth taking!

The 33-year-old father of three started out as a Customer Service Representative (CSR) at Delta 9 and quickly worked his way up to the position of Customer Care Manager. He now manages a team of CSRs that would rank among the best in Canada in any industry.

Bean grew up in Charleswood, a neighbourhood in west Winnipeg, graduated high school and tried numerous different jobs before landing at at Delta 9. He went to work straight out of high school, and every job he took contributed in some way to his current success. After a brief stint in construction, Bean spent some time in the military where he learned how to pay attention to detail and stay cool under pressure. He then took a job in phone sales and discovered that people liked to talk to him.

“I don’t know why, but people just weren’t hanging up on me,” said Bean. “They'd stay on the phone and talk to me. The people in charge took notice and so did my wallet. So that's what I latched on to.”

Next came an even tougher door-to-door sales ramble, but a chance meeting with a woman who loved his sales pitch propelled him into car sales, where he learned that customer service was the ultimate skill for a salesman. Four years into his car sales job, cannabis legalization was on the radar and Bean thought it might be the next big thing.

He developed a passion for cannabis, started researching the industry in the evenings, and came across Delta 9 by accident while searching for information on local sources of medical cannabis and a strain called Super Lemon Haze. That led him to the Delta 9 Lifestyle Cannabis Clinic, which wasn’t even open yet, but he liked what he saw and signed up as a medical patient. He also applied for a job. The resulting interview with Delta 9 CEO John Arbuthnot led to a tour of the Delta 9 facility that would change Bean’s life.

“I was in heaven,” said Bean. “I was like a kid in a candy store, I was really excited to be there. At the end of the tour John offered me a job. It wasn’t in sales, it was as a CSR, but I could see the bigger picture. The Gold Rush was before my day, but this was the Green Rush, and I wanted in. It was clear to me that Delta 9 was going to be the company to succeed in Manitoba.”.

Bean’s past work experience helped him shine in his new position at Delta 9.

“If you want a customer to come back, you have to provide excellent service,” said Bean. “I applied what I had learned in sales to my job at Delta 9, showed compassion when dealing with customers, de-escalated any angry conversations, and had people smiling by the end of the phone calls.”

Delta 9 took notice of Bean’s customer service skills and six months later he was promoted to Customer Care Manager. He now manages a team of team of three people including Brandon Wiebe, who also does patient registrations; Jason Todd, who is also the sales coordinator for inbound and outbound sales; and Cecilia Wannan, who is also in charge of clinic relations.


Everyone on Bean’s team has been devouring cannabis research for years and they’ve continued to build on their knowledge through research, educational courses from companies including Lift & Co. and conversations with customers.

“We’re not rushing you off the phone,” said Bean. “I’ve had team members get tied up on calls for 45 minutes. They’re talking cannabis the entire time. We learn a lot from our phone calls. There’s a totally different atmosphere here. It’s a culture of learning, reading and investigating. I would have been fired a long time ago anywhere else for having cannabis on my screens. Here, we want to see it on our screens. This industry and the products within this industry are changing fast, and we have to keep up.”

The most common questions for the team? What are the effects of certain strains and what ailments are they good for?

“We advise customers to seek advice from a qualified medical professional,” said Bean, “But we can also offer insights based on customer feedback. That’s another reason why conversations with our customers are so important. We won’t provide insights unless we’ve actually received related feedback. Almost every phone call now leads to more questions and answers, so we’re constantly learning from our customers.”

Bean’s team also calls customers just to check in and see how they are doing, offering compassionate pricing where they can, and promotional deals if the customer hasn’t ordered in some time. It’s a friendly form of outbound sales.

“It works well,” said Bean “People are happy to hear from us, but the real secret is in treating people how you would like to be treated. Customer satisfaction is extremely important. Word of mouth spreads very, very quickly. We encourage people to call in if they have an issue because we do everything in our power to make it right. We don’t want people being dissatisfied with Manitoba's Cannabis Company.

“We’re making sales but we’re playing the long-term game. These are customers we are going to serve for a very long time and they are going to influence other people to give us a shot. It’s a very competitive industry but we’ve assembled an amazing team that has knocked it out of the park from day one. They can confidently answer just about any customer questions.”

Many of Delta 9’s unique customer interactions are the result of a live chat on their website. Bean also engages with customers on Facebook, Instagram and Twitter and is considered to be the gatekeeper at Delta 9. He’ll answer the door, but he’ll also answer the phone and figure out who to transfer your call to.

“From business inquiries to politicians or university staff members wanting to come for tours, to investors and people wanting to partner with us, and marketing and advertising requests, we handle every type of engagement,” said Bean. “It’s all customer service. It’s like being a traffic director and a switchboard operator at the same time. One call will be asking where a store is located and the next might be asking if they can buy the store. No two conversations are alike, but there are many similar questions throughout the day. We learn from all of them.”


Left to Right: Dan Sousa (Customer Care turned Purchasing); Cecilia Wannan (Customer Care - Clinic Relations); Daniel Bean (Customer Care - Manager); Brandon Wiebe (Customer Care); Jason Todd (Customer Care - Sales Coordinator)

Bean’s team works 9-5 every day, including weekend shifts. Store managers answer questions in the evenings. The only days his team is not at work is on statutory holidays. Customer service hours could increase in the future, as more stores open and call volume increases.

The next big things? Edibles and concentrates.

“We can talk about them with the best already,” said Bean. “We look ahead, see what’s coming and prepare in advance by learning everything we can, as accurately as we can, so that we can have those conversations when customers call. People are already calling in asking about edibles and concentrates, cannabis juice, beverages, candies, gummies and more.”

Bean also has a proven knack beyond his years for turning negative interactions into positive opportunities. On one occasion he noticed a negative post about Delta 9 on Facebook that occurred long before he became the Customer Care Manager. He invited the poster out for a tour of the Delta 9 Facility, she accepted and came out with her Dad and a friend.

“I introduced them to our (new) team and took them on the tour,” said Bean. “They were ecstatic. She even applied for a job before she left.

“I think it’s really important to create positive engagements with everyone, including people who might show a dislike for us. We try to understand where they’re coming from and take the high road. That’s how we always engage with customers and even non-customers, people that will never buy from us. We want to create a genuine interaction that they will be positive about.”

The ability to turn a negative interaction into a positive opportunity is a rare skill in the customer service industry, and one of the prized attributes among companies that have attracted investments from HubSpot Ventures, a $30 million fund that supports customer-first startups. One of the fund’s major goals is to support companies that are dedicated to building long-term customer relationships.

The customer is the ROI. And Bean knows it.


Top 10 Stoner Movies

for Cold (and Warm) Nights of Laughter

Top 10 Stoner Movies

Top 10 Stoner Movies lists are everywhere.

But we thought it was about time Delta 9 had one we could call our own. We’ve included a few flicks on our list that you won’t find on most others, and they’ll all make you laugh, stoned or not.

These movies are about getting high, having fun, learning about life and enjoying the ride. They’ve got pot culture and unbridled adventure that might just stimulate some fine memories from your past, while at the same time reminding you that life is especially good right now, in Manitoba, and across Canada.

Enjoy!

Delta 9’s Top 10 Stoner Movies:

  1. Cheech and Chong’s Up In Smoke (1978)
  2. Pineapple Express (2008)
  3. The Big Lebowski (1998)
  4. Trailer Park Boys: Countdown to Liquor Day (2008)
  5. Fear and Loathing in Las Vegas (1998)
  6. Fast Times at Ridgemont High (1982)
  7. Harold and Kumar Go to White Castle (2004)
  8. Dazed and Confused (1993)
  9. Caddy Shack (1980)
  10. Half Baked (1998)

Cheech and Chong’s Up In Smoke

1. Cheech and Chong’s Up In Smoke (1978)

“My license? It's on the bumper man, back there…”

The granddaddy of all stoner movies and still one of the best ever, Up In Smoke started a whole new movie genre. The plot is simple. New friends Cheech and Chong decide to start a band, but first they need to find a joint. The misadventures that occur along the way are hilarious and include driving a van made completely out of marijuana back from Mexico, a pair of blitzed female hitchhiker companions, numerous close calls with police, and performing on stage at The Roxy Theatre with Cheech wearing a a pink tutu and Chong dressed as a large red Quaalude. Originally half-written on a yellow pad of paper and full of ad-lib moments that are rewind watch-again funny, Up In Smoke is a must-watch stoner movie that might just mark the beginning of a beautiful relationship. With the movies below.

Cheech and Chong’s Up in Smoke movie trailer: https://youtu.be/dK8ay-DlTzM


Pineapple Express

2. Pineapple Express (2008)

“Ah, well, sir. I feel like a, like a slice of butter… melting
on top of a big-ol’ pile of flapjacks… yeah.”

Lazy stoner Dale witnesses a murder by a drug kingpin and a corrupt cop and is forced to go on the run with his completely dazed drug dealer, his supplier, and Pineapple Express, a rare strain of cannabis described as “hands down, the dopest dope I’ve ever smoked.” Pothead paranoia ensues through car chases, shootouts, fist fights and more. Seth Rogen gives an excellent performance in his role as Dale the stoner, but James Franco is even better as his friend Saul the drug dealer. Make sure you’re in just the right state of mind before you watch this movie and you’ll love it.

Pineapple Express movie trailer: https://youtu.be/wwhyPZGOU48


The Big Lebowski

3. The Big Lebowski (1998)

“Sometimes you eat the bar, and sometimes, well, the bar eats you.”

Billed as the #1 cult film of all time by the Boston Globe, The Big Lebowski is a comedy about lifetime stoner Jeff “The Dude” Lebowski, who wants no responsibilities and zero drama in his life. Things quickly go south when Lebowski gets caught up in a web of craziness that includes mistaken identity, Russians pummeling him for money, a severed toe, the kidnapped wife of the real “Big Lebowski” and the bowling buddies he needs to help him solve his new set of unbelievable problems. Starring Jeff Bridges, John Goodman and Julianne Moore, The Big Lebowski is not only a good stoner flick with eccentric characters, a great soundtrack and an entertaining story, it also stands on its own as an excellent movie.

The Big Lebowski movie trailer: https://youtu.be/cd-go0oBF4Y


Trailer Park Boys: Countdown to Liquor Day

4. Trailer Park Boys: Countdown to Liquor Day (2008)

“In a world that is constantly changing, it’s nice to know some things are still, exactly the same.”

When the first Trailer Park Boys movie entitled The Movie was being made, industry experts told the producers it had no chance of success. The couldn’t have been more wrong. On opening night theatres were packed with loyal fans screaming and throwing popcorn and whatever else they could find at the screen in praise of their favourite characters. Not only was The Movie an instant cult classic, the second movie in the series, Countdown to Liquor Day is even better. Recently released from jail in this movie, Ricky, Julian and Bubbles will make you laugh loud and love life in Sunnyvale Trailer Park, Dartmouth, Nova Scotia. One of the funniest Canadian movies ever made.

Trailer Park Boys: Countdown to Liquor Day movie trailer: https://youtu.be/H2Ml7BfjOh0


Fear and Loathing in Las Vegas

5. Fear and Loathing in Las Vegas (1998)

“There was madness in any direction, at any hour. You could strike sparks anywhere.”

Loosely based on the famous book written by the founder of Gonzo journalism, Hunter S. Thompson, this hazily true story follows Thompson and his attorney Dr. Gonzo on a psychedelic trip to Las Vegas to cover a famous off-road race in the desert called the Mint 400. The writing assignment quickly fades into a sandstorm and instead turns into a search for the American Dream with a suitcase full of pharmaceuticals and a casino full of reptiles. Starring Johnny Depp as Thompson and Benicio Del Toro as Dr. Gonzo, this cult classic takes you on wild ride of excess through Vegas that is not only seriously funny, but probably more truth than fiction. If you really want to appreciate this movie, read the book first.

Fear and Loathing in Las Vegas movie trailer: https://youtu.be/K4UfyLRbIyc


Fast Times at Ridgemont High

6. Fast Times at Ridgemont High (1982)

“Everything you always wanted to do in high school, with everyone you always wanted to do it with.”

Fast Times at Ridgemont High delivers on its promise. It’s about a group of California teenagers who enjoy malls, sex and music. They’re just trying to figure life out -- with a little help. As a bonus, Fast Times at Ridgemont High features a classic performance by Sean Penn as always-stoned surfer dude Jeff Spicoli and his constant fight with a history teacher name Mr. Hand. Did you ever have one of those? If you ever want to go back to high school for an evening to pick up something, or someone, you forgot, this movie will take you there.

Fast Times at Ridgemont High movie trailer: https://youtu.be/FKov1lmq_OU


Harold and Kumar Go to White Castle

7. Harold and Kumar Go to White Castle (2004)

“The only reason I'm applying is so my dad will keep paying for my apartment. I really don't have a desire to go to med school.”

What happens when two close friends, Harold and Kumar, get stoned watching TV and decide they have to satisfy their munchies? They go on an odyssey to find the perfect hamburger at White Castle, of course. But what starts out as a simple journey through a town in New Jersey turns into an epic adventure that features dealing with weirdos, political incorrectness, improbable obstacles and impossible detours. When they finally do find a White Castle, Harold orders “30 sliders, 5 french fries, and 4 large cherry cokes” and Kumar orders the same, with diet cokes. Eating them was not the problem.

Harold and Kumar Go to White Castle movie trailer: https://youtu.be/j_iOVl9u1A0


Dazed and Confused

8. Dazed and Confused (1993)

“I only came here to do two things, kick some ass, and drink some beer. Looks like we’re almost outta beer.”

Another high school flick worthy of this list. Do you remember your last day of high school? Were you one of the people who just wanted to get stoned, drunk or find a willing member of the opposite sex to spend some quality time with? Dazed and Confused takes place in a small town in Texas in 1976, and not only does it include an exceptional soundtrack with songs by Bob Dylan, Aerosmith and Alice Cooper, among others, it also stars Oscar-winning actor Matthew McConaughey in one of his earliest roles, as character David Wooderson. Just about everyone finds what they’re looking for on the last day of high school in this movie. Don’t be surprised if you do too.

Dazed and Confused movie trailer: https://youtu.be/3aQuvPlcB-8


Caddyshack

9. Caddyshack (1980)

“We have a pool and a pond. The pond is better for you.”

Rated by many as the most entertaining golf movie ever made, Caddyshack is worth watching just for Bill Murray’s portrayal of stoner groundskeeper Carl Spackler, who creates a strain of weed he describes as “a cross bluegrass, Kentucky bluegrass, featherbed bent, and northern California sinsemilla. The amazing stuff about this is that you can play 36 holes on it in the afternoon take it home and just get stoned to the bejeezus-belt at night on this stuff.” In a fashion similar to Up In Smoke, many of the lines in Caddyshack were improvised by an incredible cast of genuinely funny actors that includes Chevy Chase and Rodney Dangerfield. The main story is about a young golfer trying to get a scholarship and the people he interacts with, while Spackler lurks in the background scheming about his arch enemy, a gopher, starring as himself. Even writing that line makes us giggle.

Caddyshack movie trailer: https://youtu.be/x9Nl39uWEYk


Half Baked

10. Half Baked (1998)

“…gotta have chocolate, graham crackers, pizza, celery, grape jelly, peanut butter, popcorn, beef jerky…”

When Kenny gets arrested for accidentally killing a diabetic police horse named Buttercup in New York City by feeding it some of the aforementioned munchies, his friends Thurgood, Scarface and Brian are forced to come up with a way to bail him out of jail. They decide to sell medical marijuana stolen from the lab where Thurgood works as a janitor, but that angers a rival dealer. Police become involved and a trap is set for the dealer, but the coppers get stoned and space off making the bust. If that isn’t enough to perk your interest, Thurgood has girlfriend named Mary Jane Potman, who hates cannabis. You can see where this movie is headed from the beginning. And it’s a good place.

Half Baked movie trailer: https://youtu.be/HMhUnO2u6qI


The End. Well actually, it’s not really the end. In fact, it might just be the beginning because there are so many great stoner movies that didn’t make our final cut. We encourage you to discover them all!


Cannabis-Infused Chocolate Mug Cake

Recipe of the Month

Cannabis-Infused Chocolate Mug Cake

Makes 1 Serving

Ingredients:

  • 1/4 cup all-purpose flour
  • 2 tablespoons unsweetened cocoa powder
  • 1/4 teaspoon baking powder
  • 2 tablespoons granulated sugar
  • 1/8 teaspoon salt
  • 1/4 cup + 1 tablespoon milk
  • 2 tablespoons cannabis-infused oil (See Recipe Notes below)
  • 1 tablespoon hazelnut chocolate spread or mini chocolate chips (optional)

Instructions:

  1. In a small bowl, whisk together dry ingredients.
  2. Whisk in the milk and cannabis oil until all ingredients are combined and batter is smooth.
  3. Pour batter into a large microwave-safe mug. Ensure there is enough space for the cake to rise without pouring over.
  4. Add hazelnut chocolate spread in the middle of the batter or mini chocolate chips. Just drop it in the middle, no need to push it down and sink it in the batter, it does that on its own when it cooks.
  5. Place a paper towel into the microwave and set the mug on top (this is to catch any batter if your mug cake overflows).
  6. Microwave mug cake for 70 seconds on high. (See Recipe Notes below)

Recipe Notes:

This mug cake requires a total of 2 tablespoons of oil. If your cannabis oil is very potent, you can use a smaller amount of cannabis oil, and then add just enough regular oil to make up the 2 tablespoons (eg: 1 tablespoon of cannabis oil, and 1 tablespoon of regular oil). This way you can adjust the potency of your edible as needed.

Please note that ALL microwaves are different and therefore can yield different results and can overcook this mug cake if you aren't careful. The microwave used to make this was 950 watts and was cooked on 100% power for 70 seconds. Knowing this information, it may help you better judge how long to cook yours for, and at what power.


NEWS AND EVENTS

December Featured Strain – Super Lemon Haze

St. Patrick’s Day

Come celebrate St. Patrick’s Day with Delta 9 and receive a FREE t-shirt with any cannabis purchase! Limited quantities available so come early.

When: March 17, 2019

Where: St Vital Location: Unit #1 - 827 Dakota Street


Delta 9 to Supply Cannabis to Private
Retail Sector in Province of Saskatchewan

WINNIPEG, MB (February 27, 2019) – DELTA 9 CANNABIS INC. (TSXV: NINE) (OTCQX: VRNDF) (“Delta 9” or the “Company”) is pleased to announce that the Saskatchewan Liquor and Gaming Authority has authorized the Company to supply cannabis directly to the province’s retail and wholesale markets.

“Since the legalization of recreational use cannabis last October, Delta 9 has focused on building capacity and market share in the Manitoba market. We have built out our supply chain and are now making regular shipments to all retailers in the province of Manitoba,” said John Arbuthnot, CEO of Delta 9. “As we build out our cultivation facilities and processing facilities and see increased capacity, we will be able to approach new provincial markets with a similar strategy. We are pleased to offer Saskatchewan retailers the opportunity to access Delta 9’s premium branded cannabis products.”

READ MORE


Osborne Village Location Opening Soon!

When: March 21, 2019

Where: 478 River Ave, Winnipeg, MB


Brandon Location Opening Soon!

When: March 28, 2019

Where: 1570-18th St, Brandon, MB


Citywide Daily Delivery – Pineapple Express
Delta 9 Lifestyle Cannabis Clinic
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www.delta9.ca

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